Comfort Luxury Transportation LLC Company Policies, Terms And Conditions
Personal Information:
Comfort Luxury Transportation LLC, Company, divisions, and affiliates do not sell, rent, share or disseminate your personal and financial information to any outside third parties. We use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms, and policies.
Reservations:
Reservations made online are not guaranteed until you have received a confirmation from Comfort Luxury Transportation LLC. Online reservations may be submitted up to 3 hours prior to your requested pick-up time. To request a reservation with less than 3 hours’ advance notice, please call our offices directly at (469)644-3646 and speak to one of our reservation specialists. A valid credit card is required when booking a reservation.
No Smoking Policy:
Comfort Luxury Transportation LLC maintains a clean environment; therefore, smoking and eating are NOT allowed in any of our vehicles.
ZERO TOLERANCE INTOXICATING SUBSTANCE POLICY:
Comfort Luxury Transportation LLC (the “Company”) strives to protect public safety and has instituted a strict zero-tolerance substance policy. Drivers are strictly banned from using intoxicating substances when providing transportation services for Comfort Luxury Transportation LLC in the Company’s vehicles. A violation of Comfort Luxury Transportation LLC Zero Tolerance Intoxicating Substance Policy shall result in an immediate suspension followed by an internal investigation. Upon finding a violation of the Zero Tolerance Policy, the driver shall be immediately banned from driving for Comfort Luxury Transportation LLC. If you reasonably suspect your driver was under the influence of drugs or alcohol during the course of the ride, please report the incident to Nate@comfortluxurytransportation.com or call (469)644-3646 immediately. City of Dallas code compliance services can also be contacted at 214-670-3161 and transportationregulation@dallascityhall.com.
Please note:
Comfort Luxury Transportation LLC is not responsible for service delayed or not rendered due to mother nature or to circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to weather, traffic congestion, road closures, accidents, flight delays, weather delays, road closures, etc. In case of mechanical difficulties or extreme weather hazard, either a replacement vehicle or full refund will be offered. While we make every effort to meet our obligations, including a free upgrade to all-wheel drive vehicles in extreme weather conditions, we do not needlessly jeopardize the safety of our passengers or personnel.
Max Capacity:
Drivers are not authorized to exceed the number of passengers stated on your contract. Exceeding the number of passengers is a violation of state law and our insurance guidelines.
Personal Belongings Policy:
Comfort Luxury Transportation LLC assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle. Customers will be subject to any shipping or delivery fees associated with returning the items.
Methods Of Payment:
We accept all major credit cards and corporate accounts. Cash payments are only accepted prior to the trip in our office located at 2704 Henry Rd Lancaster Tx 75134. Chauffeurs are not allowed to handle any cash payments in the vehicle. The payment will be always profecional using our POS system in the vehicle, payment by phone at (469)644-3646, or invoice via email 📧.
Cancellation Policy:
All cancellations accepted by phone only.
Service Fee (Limousines & Vans): A 15% service fee is automatically added to your total, which includes fuel surcharge, area tolls, water, soda, and cleaning fee.
Gratuity: A 15% 20% 25% or custom gratuity is optional however it can be added manually at POS, by phone, or invoice for your chauffeur.
Airport Car Service (SUV only): A cancellation fee equal to the trip cost plus a 15% service fee for any cancellation made less than 2 hours before the scheduled pick-up time. Customers are encouraged to inform Comfort Luxury Transportation LLC of cancellations as early as possible. Round trip reservations must be canceled as 2 separate trips.
Van Service: Sprinter cancellation will be accepted only 3 days after the actual reservation is placed. A 30% Non-Refundable Deposit is required to hold all Limousine reservations: therefore all cancellations will result in forfeiture of required deposits. Cancellations after 3 days of this reservation date forfeit 100% of the total bill plus a 15% service fee. Otherwise, only the non-refundable deposit will be forfeited without exceptions.
Wait Time / Stop Time:
Point to Point Transfers including all Return Airport Transfers, all Point A to B transfers are non-hourly reservations.
For all point-to-point reservations, wait time will be charged at $15 per 15-minute increments once the grace period has elapsed. The grace period is defined as 15 minutes beyond the scheduled pick-up time.
Comfort Luxury Transportation LLC does monitor all commercial and private flights, but some private flight does not allow any flight information update; therefore, wait time will be charged as incurred for any passenger arriving on a (private) plane that is delayed by more than 15 minutes.
Comfort Luxury Transportation LLC does not monitor train schedules; therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.
Passenger requested stops on route during a point-to-point reservation will be charged at $15 per 15-minute increments and $20 per stop.
Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing Comfort Luxury Transportation LLC hourly rate.
Airport Arrival Transfer Wait Time:
Comfort Luxury Transportation LLC guarantees that every vehicle will report on location no later than the pre-arranged pick-up time. Comfort Luxury Transportation provides up to 30 minutes of free wait time on each domestic airport arrival transfer to obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes of your plane landing, we will apply wait time charges based on hourly rates. Split flight pick-ups will be charged at hourly rates (2 hr minimum) unless all passengers will be picked up at the same terminal at the same time. Regular hourly charges apply for inclement weather or mechanical delay once the plane is scheduled to land and is diverted or delayed. All International Arrivals requiring customs clearance will be charged $20 wait time fee for the first hour of wait time. Transfer will be converted to hourly charter after the first hour of wait time (2 hours min).
No-Show Fee:
On all reservations, a customer will be considered a “no-show” after 30 minutes past your scheduled pick-up time. If you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. A no-show fee equal to the trip cost plus applicable waiting time will be charged when the passenger fails to show up at the designated location. In order to avoid this charge, passengers should not leave designated locations without first notifying Comfort Luxury Transportation LLC at (469)644-3646.
Surcharges:
There is a $25 surcharge for service scheduled for the holidays below. Inclement weather and airline delays (lost luggage, diversions, etc.) once the plane is scheduled to land and the driver is dispatched will be charged at $25 extra for each hour of wait time.
Holiday Fees:
Holiday fees enable us to offer service on holidays. The charge offers our chauffeurs an incentive to be available on holidays. Without it, we simply could not offer service on those days. The holiday charge is a $25 additional charge and is applied on the following holidays:
Christmas Day
New Years Day
Easter Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve after 5 pm
New Years Eve after 5 pm
Cleaning Fees or Damages:
The Party paying for the reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to:
$30.00 per broken/removed piece of glassware.
$350.00 per damaged DVD player, $500.00 and up for TV or any other electronic equipment.
$200.00 minimum for alcohol spills cleanup.
$350.00 detailing (due to sickness).
$200.00 minimum for each burn hole, rip or tear to upholstery, $200.00 minimum for each act of vandalism.
$500.00 for each cigarette burn. Smoking is NOT allowed in any of our vehicles.
Triple charge of the above-listed amounts for all removed items from the vehicle.
Downtime due to customer’s neglect subject to loss of revenue, per hour lost as stated in the contract ($500 minimum)
Opening a Car door into another vehicle or Stationary object ($1500-2000) etc.
Other Additional Charges:
An Early Morning or Late Night fee of $15 will be added to every trip with an actual pick-up time before 5:00 AM or after 11:30 PM. It should be noted that this fee will be applied for airport pick-ups before 5:00 AM or on scheduled evening arrivals that have been delayed requiring the vehicle to leave the airport after 11:30 PM.
Prom Policy:
All prom participants, regardless of age, are required to submit signatures by students and their parents with their Prom/Homecoming Contract. The Contract form includes a definition of acceptable behavior rules and restrictions. If at any time during a prom trip, our chauffeur observes any breach of prom rules, he is required to terminate the trip immediately, notify the host parent and return all participants to the point of origin. If the chauffeur receives any resistance or argument from the participants or suspects the presence of any controlled or dangerous substance, which includes alcohol in this case, he is required to pull to the side of the road, call the police, request a canine search of the vehicle and notify the host parent he has done so and what his exact location is. From there the police will prosecute, to the fullest extent of the law, any participant found to be in possession of any illegal substance. There will be no refunds if any prom policy rule or restriction is violated. It should be noted that open container laws regulating alcoholic beverages do not apply to any vehicle that is licensed and registered as a limousine. Though we cannot legally and do not provide any alcoholic beverages, it is legally acceptable to consume alcohol in a limousine AS LONG AS ALL PERSONS in the limousine are above the legal drinking age.
We Reserve the Right:
Comfort Luxury Transportation LLC and its Affiliates reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be canceled without refund. There are no exceptions. Comfort Luxury Transportation LLC company shall not be liable for circumstances beyond its control including weather, road conditions, and breakdowns. Comfort Luxury Transportation LLC and company assumes no responsibility for neither lost or damaged baggage or personal belongings, nor for any items left in the vehicle. Comfort Luxury Transportation LLC reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an airport transfer to your location plus a 15% service fee. Comfort Luxury Transportation and its Affiliates reserves the right to terminate any reservation without refund if the Operator or Dispatcher feels that the Renter or Party of Renters is putting the Chauffeur or Renter/Party of Renters in danger of injury or possession of any illegal material. Service will be canceled without refund.
Call for pricing schedule on any travel points not listed on our rate schedule. All rates are subject to change without notice.
Proudly Serving the Dallas / Ft Worth Metroplex.
Addison, Allen, Bedford, Carrollton, Collin, Corinth, Dallas, Denton, Ennis, Euless and surrounding cities, Garland, Highland Park, Lancaster, Lewisville, McKinney, Mesquite, Plano, Richardson, Rockwall, Rowlett, Terrell Arlington, University Park, Waxahachie.